Frequently Asked Questions
What does it mean that my order is made on demand?
Timeless Eternal is a design studio, not a production company. We create our designs but do not manufacture the physical items that our designs are offered on. Once your order is received, we hire a production company to produce your items.
When will my items arrive?
DIGITAL DOWNLOADS:
Available for 24 hrs after first access.
PHYSICAL ITEMS:
For orders in the USA under normal conditions (excluding peak shopping periods, product shortages, etc)…
2 to 4 weeks for most items (except face masks)
4 to 6 weeks for face masks
I bought more than one of the same item and there are some differences between them. Why?
It is normal to have variations with each production run. Two items placed side by side could have variations in the exact design positions, color depths, etc. We expected and saw this with our own test orders, which made no difference to our satisfaction with the items.
Can I cancel, return, or exchange my order?
All orders are final.
Once your order is received, we have your order produced. There are no cancellations, returns, or exchanges once an order is received.
If there were any errors on our part we will work to address them. If there is a problem with your item please let us know.
